The warranty for Goal Zero products is up to one year. Please refer to the Limited Warranty below for complete details regarding your product’s specific warranty.
Read the complete Limited Warranty. Warranty exception on all Open Box product. Open Box product warranty is 6 months.
This LIMITED WARRANTY from GOAL ZERO LLC (“GOAL ZERO”) warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. The foregoing provisions state GOAL ZERO’S entire liability, and your exclusive remedy, for any breach of warranty, express or implied. GOAL ZERO will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of GOAL ZERO products.
The warranty period for GOAL ZERO lead acid batteries (whether purchased on a stand-alone basis or as part of another product) is One Hundred and Eighty (180) days.
The warranty period for GOAL ZERO lithium battery-based Yeti products and Boulder solar panels is one (1) year.
The warranty period for all other GOAL ZERO products and components is one (1) year from the date of original purchase by the original consumer
A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period.
REMEDY. GOAL ZERO SOUTH AFRICA will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes GOAL ZERO SOUTH AFRICA’S property. LIMITED TO ORIGINAL CONSUMER BUYER This warranty is not transferable to any subsequent owner of a GOAL ZERO product.
EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to hardware products manufactured by or for GOAL ZERO that can be identified by the “GOAL ZERO” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-GOAL ZERO products, even if packaged or sold with GOAL ZERO products. Non-GOAL ZERO manufacturers, or suppliers may provide their own warranties.
This warranty does not apply to: (i) to damage caused by accident, abuse, misuse, misapplication, or non-GOAL ZERO products; (ii) to damage caused by service performed by anyone other than GOAL ZERO; (iii) to a product or a part that has been modified without the written permission of GOAL ZERO; (iv) to a product where any GOAL ZERO serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. GOAL ZERO SOUTH AFRICA SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF GOAL ZERO CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No GOAL ZERO reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. IN NO EVENT WILL GOAL ZERO SOUTH AFRICA BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL GOAL ZERO SOUTH AFRICA’S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO PRODUCT.
OBTAINING WARRANTY SERVICE. To obtain warranty service, you must contact our customer service team via telephone at (011) 467-2360, or via email at firstname.lastname@example.org. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization (“RMA”) number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to GOAL ZERO SOUTH AFRICA at 31 Lone Close, Block E, Lonehill Office Park, Lonehill, Johannesburg, South Africa, 2062. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in Sub-Saharan Africa.